Privacy Policy
Last updated: 4 September 2026
Nepkart ("we", "us") runs the marketplace at nepkart.com, where independent sellers list products and buyers order them. This policy explains what personal information we collect, why, and the choices you have.
Information we collect
- Account details — name, email address, phone number and password when you register as a buyer or seller.
- Orders — items purchased, delivery address, payment status and the messages you exchange with a seller about an order. Card and wallet details are handled by our payment providers (eSewa, Khalti, banks) and never stored by us.
- Seller business details — shop name, registration and bank information needed to pay out earnings.
- Usage data — pages viewed, device and browser type, IP address and cookies, used to keep the site working and to understand how it is used.
Social Inbox — messages from Facebook, Instagram, WhatsApp and website chat
Sellers may connect their own Facebook Page, Instagram professional account or WhatsApp Business number to Nepkart so that customer messages appear in one inbox. When a seller does this we receive, through Meta's APIs and only with the seller's authorisation:
- the connected Page or account's name and ID, and an access token that lets us read and reply to its messages;
- the messages customers send to that Page or account, together with the sender's display name and platform ID.
Our website chat widget collects the messages a visitor types and, if provided, their name and email address.
This information is used solely to show the conversation to the seller who owns the channel and their staff, to send the seller's replies, and to link a conversation to a product or order when the customer asks about one. We do not use message content for advertising, do not sell it, and do not share it with other sellers. A seller can disconnect a channel at any time from Social Inbox → Connect Channels; disconnecting deletes the access token immediately.
How we use information
- To operate the marketplace: accounts, orders, payments, delivery and support.
- To let sellers respond to their customers across the channels they have connected.
- To send order and account notifications by email, SMS or in-app message.
- To prevent fraud, enforce our terms and comply with Nepali law.
Who we share it with
- Sellers see the details needed to fulfil your order and the messages you send them.
- Service providers — payment gateways, delivery partners, SMS and email providers, and hosting — receive only what they need to perform their service.
- Meta Platforms processes Facebook, Instagram and WhatsApp messages under its own privacy policy.
- Authorities, when the law requires it.
Retention
Account and order records are kept for as long as your account exists and as required by tax and accounting law. Connected-channel access tokens are deleted the moment a channel is disconnected. Conversation history is kept while the seller's account is active and deleted on request.
Your rights and choices
You may access, correct or delete your personal information, or withdraw consent, by contacting us at support@nepkart.com. To have data we received through Facebook, Instagram or WhatsApp removed, follow the steps at https://nepkart.com/data-deletion.
Cookies
We use cookies to keep you signed in, remember your cart and language, and measure site usage. You can block cookies in your browser; some features will stop working.
Children
Nepkart is not intended for anyone under 18 and we do not knowingly collect information from children.
Changes
We will post any changes to this policy on this page and update the date above.
Contact
Questions about privacy: support@nepkart.com.